1 Job in Pleasanton, CA
Robert Half is Hiring a Help Desk Analyst Near Pleasanton, CA
Job Details
We are on the search for a Help Desk Analyst II to join a team based in Pleasanton, California. In this role, you will be the first point of contact for employees experiencing IT issues, ensuring efficient resolution and high levels of customer satisfaction. You will also be responsible for the installation, monitoring, and maintenance of user workstations, operating systems, and applications. This role offers a contract to hire employment opportunity.
Responsibilities:
Address internal employees' IT related issues and requests, ensuring timely and effective resolution.
Document support efforts in the service desk systems and follow up with employees on open incidents and requests.
Install, monitor, and maintain user workstations, operating systems, and applications.
Propose and implement Helpdesk/IT support process improvements to enhance efficiency and effectiveness.
Ensure compliance with internal controls related to particular IT functions.
Write knowledgebase articles of solutions and "how to" information for users and IT technicians.
Administer and maintain network security access to protect company information and systems.
Manage medium to large projects from planning to fulfillment, ensuring successful and timely completion.
Provide support in Microsoft Active Directory and Azure environments.
Perform basic hardware troubleshooting and configuration management.
Requirements
Minimum of 2 years of experience as a Help Desk Analyst or in a similar role
Proficiency in Microsoft Office Suite
Experience with Active Directory and Azure Active Directory
Knowledge of computer hardware and desktop hardware
Familiarity with configuration management processes
Proven experience in deskside support
Solid understanding of basic troubleshooting and hardware troubleshooting techniques
Experienced in managing trouble tickets effectively
Strong communication skills, both verbal and written
Ability to work effectively in a team environment
Commitment to providing excellent customer service
Proactive attitude and ability to handle unexpected situations
Willingness to stay updated with the latest technological advancements and industry trends.
Apply now!
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Job Summary
Full Time
$72k-91k (estimate)
05/03/2024
07/02/2024
roberthalf.com
Menlo Park, CA
>50,000
Related Companies
The job skills required for Help Desk Analyst include Help Desk, IT Support, Customer Service, Active Directory, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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Submitting purchase requests and monitoring your expenditure.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Name the different kinds of software testing.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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